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After Hours Technical Support
Your tech problems are in great hands. Our monthly support and service plans give you access to online, telephone and on-site service from expertly trained technicians for all of your technology questions. Have trouble setting up your device? We’ll help. Have a virus? We’ll remove it. Device running slow? We’ll fix it. Or maybe you simply want help uploading a video to facebook? We can help with that also! From individual questions to business network installation and troubleshooting, we have you covered.
Service Plan Features
- Install software to block viruses and spyware, and identify unsafe links and search results.
- Onsite Training
- Virus Removals
- Computer Tune-Ups
- Device Setup and Connection to Existing Home or Business Network
- Operating System, Software and Hardware Installation
- System Upgrades
- Network Security Evaluation
- Cloud Data Backup Support
- Mobile Device App Installation
- Social Media Assistance
One-Time
- One time charge, no monthly fees
- $75 flat rate per incident, no hourly charges**
- Remote Session or On-site support
- Free access to our knowledge base
- If we can’t fix it, you don’t pay.
Standard
- Unlimited Remote Session support
- Unlimited after hours email support
- Unlimited after hours phone support
- Unlimited after hours chat support
- Unlimited Access to our knowledge base
- Up to 2 hours on-site support per month
Premium
- Unlimited Remote Session support
- Unlimited after hours email support
- Unlimited after hours phone support
- Unlimited after hours chat support
- Unlimited Access to our knowledge base
- Up to 4 hours onsite support per month
- Discounted on-site support beyond 4 hours
- Offsite Cloud Backup Included
Business
- Priority Support, up to 6 on-site hours/month
- Unlimited Remote Session support
- Unlimited after hours email support
- Unlimited after hours phone support
- Unlimited after hours chat support
- Unlimited Access to our knowledge base
- Offsite Cloud Backup Included
*Business pricing starts at $250 per month and is subject to size and scope of the network topology, number of nodes and devices serviced, and number of locations. Additional charges may apply for larger sites.
**See category listing for items covered under the one-time incident plan.
EARN A FREE MONTH OF SUPPORT!
We mainly serve the Tampa Bay area of Florida, but will travel if you would like to cover expenses.
Cities we cover include: Palm Harbor, Tampa, St. Petersburg, Clearwater, Brandon, Spring Hill, Downtown Tampa, St. Petersburg, Clearwater, Apollo Beach, Bayonet Point, Bloomingdale, Citrus Park, Cheval, Dunedin, Egypt Lake-Leto, East Lake, East Lake-Orient Park, Elfers, Fish Hawk, Carrollwood, Northdale, Gulfport, Holiday, Hudson, Jasmine Estates, Keystone, Lake Magdalene, Land O’ Lakes, Largo, Lealman, Lutz, New Port Richey, Mango, Oldsmar, Palm Harbor, Palm River-Clair Mel, Pinellas Park, Plant City, Riverview, Safety Harbor, Shady Hills, Seminole, Sun Center, Tarpon Springs, Temple Terrace, Thonotosassa, Town ‘n’ Country, Trinity, Valrico, Wesley Chapel, West Lealman, Westchase, Zephyrhills and much more.